LAST UPDATED: OCTOBER 13TH, 2020
We at The Relocation Department (“TRD”), recognize the importance of protecting the privacy of personal and/or sensitive information collected about our client’s, transferee’s, and others with whom we do business. We know privacy is important to you and it is extremely important to us. Below outlines how we keep your personal information private and secure and how we use personal information to provide you better experience.
PROTECTING THE PRIVACY OF PERSONAL INFORMATION
It is our intention to provide an understanding about how we collect information and the use we make of it in the course of the services we provide. The use of information collected through our services shall be limited to the purpose of providing the services for which either our clients or transferees have engaged TRD.
TRD acknowledges that you have the right to access your personal information. TRD has no direct relationship with the individuals whose personal data it processes. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct their questions to your employer. If requested to remove data we will respond within a reasonable time frame.
TRD collects information under the direction of your employer. If you are a transferee of one of our Clients and would no longer like to be contacted, please contact your employer that you interact with directly. We may transfer personal information to other suppliers that help us provide our service to you. Transfers to subsequent third parties are covered by the service agreements with our Clients.
PERSONAL INFORMATION TRD COLLECTS
Your employer will provide us with personal information about you and your dependents who are eligible to receive employer-approved relocation and/or assignment management benefits. This information is provided via a controlled access electronic authorization form. Personal information contained in this form includes: names, addresses, telephone numbers, email addresses and benefit eligibility instructions. We supplement this information by communicating directly with you and/or your dependents in an effort to customize services to meet your needs. We may also receive personal information from suppliers who assist us in providing services to you and your dependents. We offer you choices with respect to the use and disclosure of your personal information, while drawing to your attention the limitations this may place on TRD and suppliers in terms of provision of services to you.
On our public website, https://www.relocationdept.com/, users are not required to provide any information. Data that is captured is opt-in only and is limited to the following data that is provided by users on forms and information requests on our website, blog and social media outlets. Standard web traffic tracking includes IP addresses, and non-personal information related to that IP address. This information is in no way linked to any personal information and remains completely anonymous, and used for site administration only.
WHEN AND HOW TRD DISCLOSES YOUR INFORMATION
We share your personal information with our employees, our affiliates and our network of suppliers in order to deliver the relocation services that we have been engaged to provide. Information that we share with our employees is distributed strictly on a need-to-know basis. We will provide personal information to our affiliates if you, or your employer, have selected them as the supplier-of-choice. Personal information will be shared with external suppliers who are assisting us in providing services to you. These suppliers include, for example, moving companies, temporary housing facilities, mortgage originators, real estate brokers, destination service companies, visa & immigration service providers, etc. each providing essential parts necessary to facilitate the relocation services we deliver to you. We require these suppliers to protect the confidentiality of your personal information and to limit their use of such information to delivery of the requested services. We also exchange personal information with your employer to enable them to monitor our performance and to update their employee records.
We may also disclose Information as required by law, such as to comply with a subpoena, or similar legal process when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request, to any other third party with your prior consent to do so.
Regarding the use of my information
TRD is an “Opt In” organization. TRD will only use your personal information to deliver services which your employer has authorized. You may deny the use of your personal information at any time; however TRD may be unable to provide services to you. If you have any questions, please contact your Relocation Consultant or firstname.lastname@example.org or contact us by postal mail at the contact information listed below.
Upon request TRD will provide you with information about whether we hold any of your personal information. In case your Information (such as postal code or e-mail address) changes, you can request to correct, update or remove the Information that you give us. We also will give you the opportunity to control the communications we direct at you. Please send you request to your TRD Relocation Consultant or email@example.com. We will respond to your request to update, correct or delete your personally identifiable information within a reasonable timeframe.
HOW TRD PROTECTS YOUR INFORMATION
TRD is committed to protecting the personal information you share with us. TRD uses a combination of industry-standard security technologies, procedures, and organizational measures to protect against the loss, misuse, and unauthorized access of your personal information under our control. To accomplish this, we take the following steps:
- We employ internal access controls to ensure that the only people who see your information are those with a need-to-know basis.
- We train relevant personnel on our privacy and security measures.
- We physically secure the areas where we hold hard copies of the information we collect.
- We regularly back up the information we collect to insure against loss.
- We use technical controls to secure the information we collect online as appropriate, including but not limited to: encryption, firewalls, and password protections.
We cannot ensure or warrant the security of any information you transmit to us by email, and you do so at your own risk. No method of transmission over the internet, or method of electronic storage, is 100% secure; therefore, we cannot guarantee its absolute security. If you have any questions about the security of your personal information, you can contact us at firstname.lastname@example.org.
USER DATA SUPPLEMENTATION
We may receive information about you from other sources, including publicly available databases of third parties from whom we have purchased data, combine this data with information we already have about you. This helps us to update, expand and analyze our records, identify new customers, and provide products and services that may be of interest to you. If you provide us personal information about others, or if others give us your information, we will only use that information for the specific reason for which it was provided to us.
We will retain personal data we process on behalf of our clients for as long as needed to provide services to our client and also your Information for as long as your account is active or as needed to provide you services. In the event you cease to be a transferee for any reason, we will continue to maintain your information consistent with the privacy policies and practices that apply to our Clients. We will retain and use your Information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
USE OF TRACKING TECHNOLOGIES
Log Files – As is true of most web sites, we gather certain information automatically and store it in log files. This information may include Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data.
LINKS TO THIRD PARTY WEBSITES
CHANGES TO THIS POLICY
WHO CAN I CONTACT AT TRD
If you have any questions regarding this privacy statement or the practices, please contact your Relocation Consultant or Client Services. You may also contact us in the following ways:
- By email at email@example.com
- By phone at 630-942-8001
- By mail at:
ATTN: PRIVACY OFFICE
THE RELOCATION DEPARTMENT
799 ROOSEVELT RD
BUILDING 4, SUITE 108
GLEN ELLYN, IL 60137
Please explain your complaint or dispute in as much detail as possible. TRD will investigate as soon as possible and respond within a reasonable timeframe.